CANCELLATIONS
Self-service order cancellations are possible for 7 days, or until your order goes into 'Preparing' status which is typically 3-4 business days once all items in your order are ready to fulfill.
If you need to make changes beyond this window, need to make edits in the items in your order, or need to make changes to your delivery method, please contact us as soon as possible here or by reaching out to help@kplaceshop.com. In most cases, we will be able to make the adjustments if the request is received before the order is shipped, but in any case, we will do our best accommodate requests.
HOW DOES SELF-SERVICE ORDER CANCELLATION WORK?
- Navigate to your Order Status page, either from the 'Manage Order' button from your Order Confirmation Email or from your account's Order History. On the Order Status page, you will see options to edit or cancel your order.
Note: If the 'Cancel Order' option is unavailable, the order is no longer eligible for self-service order cancellation, and you can contact us for further assistance.
SHIPPING ADDRESS AND ORDER NOTE CHANGES
You can also edit your Shipping Address (not applicable to pickup orders), or your Order Notes for up to 7 days, or until your order goes into 'Preparing' status. To make these edits:
- Navigate to your Order Status page, either from the 'Manage Order' button from your Order Confirmation Email or from your account's Order History. On the Order Status page, you will see options to edit your Shipping Address or Order Notes.
Note: If the edit options are unavailable, or you need to make other changes to your order, please contact us for further assistance.